astTECS GmbH
Booth number: H2-C13
www.asttecs.com/
About us
astTECS is an industry leader in end-to-end unified communication and enterprise mobility products based on Open Source Technology. astTECS provide complete suite of enterprise Telecom products with AI capabilities – IPPBX, Contact center solution, Cloud Solutions, Chatbot, Voicebot, IP PA system, CRM Solution, IP phones, IP Speakers VoIP services and many more with 24/7 Global support.
astTECS integrated portfolio of AI powered enterprise communication solutions deliver seamless connectivity, security and automation, that results in improved customer engagement & efficiency, augmented employee productivity, accelerated deliveries, reduced costs and higher revenue potential. With strong focus on customer needs, astTECS serves users across the globe (55+ countries) and the company continues to leverage its strong capabilities in product innovation, helping enterprises and SMEs capitalise on latest in technology & adapt to customer’s communications requirement and evolving market opportunities.
Address
Ostendorfstr. 39
12557 Berlin
Germany
E-mail: info@asttecs.com
Phone: +49 30 814537950
Internet: www.asttecs.com/
No. 35, Krishna Reddy Layout
Domlur
560071 Bangalore
India
E-mail: info@asttecs.com
Phone: +91 6640 6640
Internet: www.asttecs.com
Contact person:
IP PBX
*astTECS brings you a powerful and cutting-edge AI powered IP PBX solution, designed to revolutionise business communication in various sectors such as hotels, hospitals, enterprises etc. Our AI IP PBX integrates advanced artificial intelligence capabilities into the IP PBX system to enhance communication efficiency, streamline workflows, and elevate the overall customer experience for businesses of all sizes.
Key Features:
Voice commands for calling
Conference transcription and summary
Smart IVR
Built in call recording
Auto-routing and ticket generation
Smartphone as an extension
Call analytics
Intelligent call management
Web based receptionist console
Easy integration with existing PBX
Seamless integration with existing CRM, PMS, WhatsApp and other applications
Speaker announcements
Voice driven auto-receptionist
Call Center Solution
*astTECS offers comprehensive suite of call center solutions designed to streamline communication, enhance efficiency, and elevate your customer interactions. With AI capabilities, we offer advanced automation solution which helps various industries to improve their customer engagement and agent productivity.
Key Features:
Predictive Dialer
Voice logger
Intelligent call routing
AI powered IVR
Call center analytics
GSM Dialer
Real- time agent monitoring
Missed call alert
Omni-channel Integration - Facebook, WhatsApp etc.
CRM and other 3rd party software integration
AI ChatBot
*astTECS brings you an advanced AI driven chatbot solutions that enable the organisation to have seamless conversation with customers. With versatile capabilities and customization options, our AI ChatBot leverages the existing enterprise channels and new channels such as WhatsApp, other social media, mobile devices to provide personalised customer service at ease.
Type of Chatbots:
Menu based Chatbot - These follow predefined rules and scripts. They are limited to answering specific questions based on the scenarios they are programmed for. Ideal solution for Order tracking, online booking, CSAT, Surveys etc
LLM Chatbot - These use artificial intelligence, the bot is trained to answer questions based on the knowledge base provided. Ideal solution for tutoring, product recommendation, virtual health assistance, Financial advices, employee support etc.
NLP based Chatbot - These use artificial intelligence, particularly NLP and machine learning, to understand and respond to a wide range of queries.
IP based PA System
*astTECS PA system is an IP based public announcement system that lets you to make voice broadcasts from a centralized location with IP devices like IP Phones, Soft Phones etc. Whether it's a small gathering or large audiences at schools, factories, shopping malls, railways etc., our IP based PA system is designed to transform the way you connect with your audience more effectively.
Key Features-
Zone classification
Single / multi premise model
Announce from anywhere
PIN based security
Call recording
Manager view restriction
Optional cloud based
Integrate with any IP devices
CRM Solution
*astCRM is a powerful CRM solution with optional integrated dialer to manage your customer data and sales activities with a 360° View. It is flexible and user friendly with simple user interface. Gain visibility into your lead conversion efforts, sales pipeline and measure the effectiveness of your lead management activities and campaigns.
Key Features:
Own your CRM with source code at one time cost
No monthly licensing fees
Fully integrated phone system
Lead management
Ticket management
Easy integration with any 3rd party applications
Marketing automation
Premise or cloud based solution
Easy customization as business needs
Advanced analytics & reports
IP PA Speakers
Elevate your audio experience with *astTECS IP Speakers, designed for superior sound and versatility. Our IP speaker is suited for a wide range of environments including schools, shopping malls, hospitals, offices, factories, and various other public places. Our speaker seamlessly integrates into your existing network infrastructure, supporting multipleSIP accounts for enhanced connectivity. Easy installation with PoE support and advanced security features to protect your audio communication. The speaker’s API-based customization and built-in playlist functionality allow for tailored audio environments, while remote volume control ensures sound is always perfectly adjusted. Embrace effortless, ambient sound with this sophisticated wall mount speaker.
Key Features:
Compatible with SIP and ONVIF protocols
Inbuilt firewall
PoE enabled
Provides HD audio quality
Supports up to 4 SIP accounts
Automated playlist
Remote control and mulitcast
API based alarm triggers
Support Pre-recorded messages
AI Voicebot
*astTECS AI-powered Voice Bot solution allows customers to interact with an IVR system using natural language. It eliminates the need for callers to listen to menus and press numbers on their keypads, allowing them to speak directly to the IVR as if they were conversing with a live operator, providing seamless and efficient service around the clock. It helps to elevate your customer interactions by providing instant, intelligent, and personalized responses, all while freeing up your human agents to focus on more complex tasks.
Features of AI Voice Bot
No DTMF Button Presses, Only Voice
Support multiple languages including English, German, French, Hindi, Tamil, Telugu, Kannada, and Malayalam etc
24/7 availability
Integrate with any applications
Easy scalable
Language detection - Automatically identify and respond in the customer’s preferred language.
Transfer calls to human agents when issues require personalized attention.
Omnichannel and Helpdesk Ticketing System
An Omni-Channel Help Desk System is a centralized customer support platform that integrates multiple communication channels into a single interface, enabling seamless interactions between your customers and support teams. It ensures consistent and personalized customer service regardless of the channel used. It a lows businesses to manage al customer interactions from various communication channels—such as email, phone, live chat, social media, WhatsApp, SMS, and more—in one unified platform.
Key Features:
Unified Inbox- Combine emails, live chats, social media messages, calls, and more into one dashboard
Channel Integration - Integrates Email, Phone, Live Chat, WhatsApp, SMS, Facebook, Twitter, etc
Ticket Management - Create and manage support tickets
Automated Work-flows - Rules to auto-assign, escalate, or respond to tickets
Reporting & Analytics - Track performance, SLAs, and customer satisfaction across channels
Unified dashboards - View and respond to all customer queries from a single interface.
*astLite - IP PBX for small offices
Transform the way your business communicates with *astLite, a powerful and flexible telephony solution designed to meet the unique needs of small and medium-sized businesses
Features:
All-in-one PBX solution for SMEs
Inbuilt call recording
Mini Call Center Module - Inbound
Multi-level IVR & audio conferencing
No router required for BSNL SIP Trunks
Pre-configured extensions
Missed Call GUI
Seamless integration with existing PBX
Other Telecom Products
*astTECS also provides other telecom products such as
Voice Logger solution
IVR solution
WhatsApp for Business
VoIP minutes
IP Phones
PRI & SIP Gateway
Call center Headsets