SMART CJM GmbH
About us
We are a full-service provider in queue and customer journey management. Decades of experience in optimizing customer and patient flows in the public sector, healthcare and retail sectors are our expertise. Our solutions are constantly being developed in an agile manner based on the requirements of our customers and can easily be integrated into diverse environments. Today, we count many internationally well-known customers among ours. E.g. Volkswagen, City of Cologne, Airbus, CHEM Luxenburg, Deutsche Bahn and University hospital Freiburg. Important milestones:
2019: Smart CJM GmbH incorporation in Krefeld, Germany
Imminant, Paris established as partner for the French market
2020: Smart Ventures GmbH Krefeld for investments in foreign countries
2021: Founding of Smart CJM Corporation, New York for the American markets
Establishment of offices in Borken
2022: Smart CJM B.V. Netherlands for Benelux markets
Smart CJM FZCO Dubai as regional office for Middle East, Africa & Asia
Address
Heyenbaumstr. 139–141
47802 Krefeld
Germany
E-mail: info@smart-cjm.com
Phone: +49 2151 4474700
Internet: www.smart-cjm.com
IFZA Business Park, Dubai Silicon Oasis
Dubai
U.A.E.
E-mail: info@smart-cjm.com
Internet: www.smart-cjm.com
Office No. 202, Al Nasr Plaza Office Bldg., Oud Metha
Dubai
U.A.E.
E-mail: sales@adapt-me.com
Phone: +971 4 3707555
Internet: www.adapt-me.com
Contact person:
Products & Services
Our software solutions Smart Citizen/Patient/Customer eXperience enable our customers from the public-/ healthcare-/ finance- and retail sector an efficient visitor control through online appointment booking, queue management and competence-related visits. With the help of the customer and visitor management of our queue management system, you increase process efficiency and customer satisfaction significantly. And of course, we also offer the appropriate hardware solutions. Our aim is to digitalize your work processes and simplify them so that you can devote your time to your customers/patients again.
- Extensive reports as a basis for better resource planning
- Comprehensive connection possibilities to specialist procedures or service portals
- Accessibility WCAG2.1-conformity
- Flexible and anytime adaptable processes
- Administration-wide use through multi-client capability
- Multilanguage support
- Easy integration into your legacy systems
Smart Customer eXperience
- Extensive reports as a basis for better resource planning
- Comprehensive connection possibilities to specialist procedures or service portals
- AccessibilityWCAG2.1-conformity
- Flexible and anytime adaptable processes
- Administration-wide use through multi-client capability
- Multilanguage support
Smart Patient eXperience
- Patient terminal with multi-lingual check-in/check-out and TI functionality as platform for diverse applications
- Contactless call and guidance of the patient
- Ticket can be drawn on the way to the hospital/to the community health center
- Queue management, patient call systems and business intelligence for better resource planning
- Reporting of the overall process for historical evaluation
- Open interface: easy connection, e.g. to HIS systems (HL7/FHIR), ERPath, and others.
Smart Citizen eXperience
Modern and flexible software solution for public authorities, energy providers, or universities.
- Visitor control through online appointment booking, queue management and competence-related visits
- Extensive reports as a basis for better resource planning
- Comprehensive connection possibilities to specialist procedures or service portals
- Accessibility WCAG2.1-conformity
- Flexible and anytime adaptable processes
- Administration-wide use through multi-client capability
- Multilanguage support
