ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial service providers, and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen, SMS and meetings. ASC offers its entire portfolio either as a service from the cloud or as on-premise. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility and allowing them to invest as they grow. With subsidiaries in the United Kingdom, France, Spain, Switzerland, Romania, Dubai, United States, Brazil, Mexico, Hong Kong, Japan and Singapore as well as certified and experienced system integration partners, ASC is represented in over 60 countries.
Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls, chat conversations and video meetings. Analysis tools help to evaluate the recorded data and to detect compliance violations thus ensuring the uninterrupted compliance with legal regulations on the secure basis of Microsoft Azure.
Compliance with the complex requirements of MiFID II, HIPAA, Dodd-Frank, GDPR or FinVermV is garantueed.
ASC's neo suite has been designed to meet the rigorous requirements of mobile network operator, enabling you to provide recording and quality management as a service to your customers. The true multi-tenant architecture of neo allows you to configure an unlimited number of tenants on one platform. Advanced redundancy and security features, such as tenant-specific encryption, allow you to operate a fully secured high-availability service.